Doncaster Royal Infirmary

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

Everyone was so professional and helpful

Shorten the waiting time to see someone initially, i was waiting above an hour longer than my appointment time

Doncaster Royal Infirmary 2024-04-30 Person 2 5 0

On arrival by ambulance due to the fact I was unable to breathe unassisted and am currently 21 weeks pregnant the paramedics brought me through the ambulance entrance, staff at A&E were not interested in my condition showed no concern for my condition and advised to be taken for self booking. I had received oxygen from the paramedics which had eased the inability to breathe properly and had enabled me to breathe freely and hold a conversation. While being assessed with the ECG and heart rates I expressed concerns that I was experiencing cramping in my stomach which was a concern to me due to being 21 weeks pregnant; the staff dismissed this due to the fact I had been coughing previously. After 3hrs waiting on blood results and not a single person being called through in that time I discharged myself from A&E as I felt it was not suitable for me to be sat waiting further time, other members of the public in the waiting area had been there for 7hrs plus due to my physical condition easing I withdrew myself and have since contacted my GP.

As always there is an understanding that the NHS is understaffed and this increases wait times however there is a lack of compassion and communication from staff onsite, especially feeling as though my concerns were dismissed whilst I am pregnant. Communication with the patients on wait times and general compassion when supporting patients should be the bare minimum.

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

Lovely staff , very professional and caring

Allow wife to stay

Doncaster Royal Infirmary 2024-04-30 Person 4 5 0

Staff efficient and helpful

Waiting time was long

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

Friendly polite professional explained and made it easy to understand. Showed me how to use the carb count App also helped me download it.

Out patients reception to open 1 hour early. There was no one in when I got there. I was very early and got sent over passed A&E to get checked in then had to come back to out patients.

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

Shelly was wonderful. We left at ease. I have Autism and she was amazing with me and my mum. She really helped me.

No

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

Shelly was wonderful. We left at ease. I have Autism and she was amazing with me and my mum. She really helped me.

No

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

Was explained everything in detail .the physiotherapist I saw was very pleasant

Nothing

Doncaster Royal Infirmary 2024-04-30 Person 5 5 0

David was very pleasant and my appointment was on time he explained everything to me and what I need to do

Nothing

Doncaster Royal Infirmary 2024-04-29 Person 5 5 0

My physio therapist was Tod and he was really easy to talk to, thorough and i felt really comfortable with him

no improvement needed